REFUND POLICY
Curvmart Refund Policy
Version 1.0 | Effective Date: July 27, 2025
🛍️ Introduction
Welcome to Curvmart! We're thrilled to have you as a valued customer. This Refund Policy has been thoughtfully designed to ensure clarity, transparency, and fairness in every transaction. Whether you’re buying electronics, fashion, homeware, or personal goods from Curvmart, we want you to feel confident and secure in your purchase.
Our refund process has been created in compliance with Indian consumer protection laws, global best practices, and e-commerce safety standards. We understand that sometimes, things don't go as planned — a product might arrive damaged, the size might be off, or you simply change your mind. We get it. And we’ve got your back.
Refunds are initiated after a 7-day verification period post-return. Why the delay? It allows us to carefully inspect returned items, prevent abuse, and maintain fairness for both buyers and sellers on our platform.
📌 Policy Overview
This Refund Policy applies to all purchases made through:
Curvmart.com
Any future official Curvmart platforms
It governs the procedures and eligibility criteria for refund requests initiated by customers.
By purchasing from Curvmart, you agree to abide by the terms outlined in this Refund Policy.
🧾 What Is a Refund?
A refund is the process by which a customer receives a monetary reimbursement for a product that was either:
Not delivered as promised
Delivered in a damaged or defective condition
Not suitable due to sizing/fit/expectation mismatch
Returned due to a change in decision (in specific cases)
📦 Return vs Refund
While returns refer to the act of sending a product back to the seller or warehouse, a refund is the financial transaction that follows an approved return.
All refunds are conditional upon the return being accepted.
🔁 General Refund Guidelines
Refunds are approved only if the following conditions are met:
The refund request is made within 7 calendar days from the date of delivery.
The product is returned in its original condition, including:
Original tags
Unused state
Sealed packaging (if applicable)
The product is not listed as non-returnable or final sale.
The product is returned via Curvmart-approved logistics (unless otherwise specified).
🧾 Proof of Purchase Requirement
To initiate any refund request, the following are mandatory:
Order ID
Invoice copy
Photographs of the item (if damaged/defective)
Proof of packaging condition (for certain high-value items)
🕒 Refund Processing Time
Once your returned item is received and approved:
Refunds are released after a mandatory 7-day review period.
You will be notified via email/SMS once the refund is initiated.
Time to reflect in your account:
Bank/UPI/Credit Card: 5–7 working days
Curvmart Wallet: Instantly after 7 days
Cash-on-Delivery (COD): Bank transfer or wallet credit within 7–10 working days
🔍 Why a 7-Day Wait?
Transparency moment: We know instant refunds sound fancy — but fraud is real.
The 7-day window helps us:
Inspect the returned item properly.
Prevent abuse by fraudulent customers.
Validate the return reason with our seller partners.
Ensure the product is not damaged, used, or tampered with.
Protect our honest buyers and sellers.
We believe fairness is a two-way street. 🛣️
🚫 Non-Refundable Items
Some items are not eligible for refunds due to hygiene, customization, or regulatory restrictions. These include:
Undergarments, lingerie, socks
Personal care items (e.g., razors, toothbrushes)
Makeup and cosmetics (opened)
Food items
Customized/personalized goods
Gift cards and prepaid vouchers
Digital goods (eBooks, digital downloads, etc.)
Items explicitly marked as Non-Returnable
🛑 Situations Where Refund May Be Denied
Curvmart reserves the right to decline a refund under the following circumstances:
Item is returned used or damaged by the customer.
Returned without original packaging/tags.
Product serial number does not match our records.
Deliberate damage or misuse of the item.
Return made after the return window has closed.
Multiple returns from the same account in bad faith (pattern detected).
💳 Modes of Refund
Refunds will be issued only to the original payment method used:
Payment Method Refund Mode Time to Process
UPI UPI reversal 5–7 days
Credit/Debit Bank/Card reversal 5–7 days
Net Banking Bank transfer 5–7 days
Wallet (e.g. Paytm) Wallet reversal 3–5 days
COD Orders Curvmart Wallet / Bank Transfer 7–10 days
🔄 Partial Refunds
In certain cases, we may approve partial refunds:
Missing accessories/components
Item returned with minor wear
Minor discrepancy from the product listing
Customer opts to keep the product with a discount
📋 Refund Request Procedure
Here’s how to initiate a refund:
Log in to your Curvmart account.
Navigate to “My Orders.”
Select the item you wish to return.
Tap on “Request Return / Refund.”
Choose a reason and upload supporting photos.
Submit the request. Our team will review it within 48 hours.
Once approved, a pickup will be scheduled (if applicable).
After the item is received and verified, your refund will be released after 7 days.
✉️ Communication
You’ll receive real-time updates via:
SMS
Push notifications in the Curvmart app
Need help? Contact us anytime:
📧 Email: support@curvmart.com
📞 Call: +91-XXXXXXXXXX (Mon-Sat, 10 AM–6 PM)
💬 Chat: Available inside the Curvmart app
📦 Return Shipping and Logistics
If the return is due to Curvmart’s error (wrong/damaged item), return shipping is free.
If due to buyer preference, a nominal return shipping fee may apply.
Return pickups are arranged via trusted courier partners.
For rural/remote areas, self-shipping may be required. In such cases, we reimburse up to ₹100 (with valid courier receipt).
🧠 Smart Refund Examples
Let’s break it down with a few scenarios:
Example 1: Wrong Size T-shirt
You ordered: Size L
Received: Size M
✅ Eligible for return
✅ Refund after 7 days of return approval
Example 2: Used Razor
Returned after 3 uses
❌ Not eligible (hygiene issue)
Example 3: Damaged Phone
Received cracked screen
✅ Must report within 7 days
✅ Refund initiated after inspection and verification
🕵️ Fraud Prevention Notice
To keep Curvmart safe for everyone, we flag suspicious return behavior. Accounts engaging in:
Frequent fraudulent claims
Returning used/damaged items repeatedly
Abusing refund loopholes
…may face account suspension, denial of service, or legal action.
Let’s keep it clean, folks. 👀
🤝 Seller Refund Responsibilities
For third-party sellers on Curvmart Marketplace:
Sellers are required to honor Curvmart’s refund timelines and quality checks.
Non-compliance may result in penalties or suspension.
Curvmart mediates all refund disputes and makes the final decision.
🔄 Refund vs Replacement
Customers may choose between a refund or a replacement, depending on availability. A replacement request will not affect your refund eligibility unless:
The replacement is refused or damaged again
The issue persists after multiple replacements
In such cases, a refund will be processed as a final resolution.
💬 Common Questions (FAQs)
Q1: Why is my refund taking so long?
A: Refunds are released after 7 days of return verification, as stated in our policy. Delays may occur due to courier issues or bank processing time.
Q2: Can I cancel a refund?
A: Yes, you can cancel the request before the pickup is scheduled.
Q3: What if I missed the return window?
A: Sadly, we can’t process returns after the 7-day window closes. Please act quickly!
Q4: Is the refund automatic?
A: Nope! You need to initiate the process manually in your account dashboard.
🔐 Legal Rights
This policy is aligned with:
The Consumer Protection Act, 2019 (India)
The E-Commerce Rules, 2020
Applicable local and international e-commerce guidelines
📝 Policy Updates
Curvmart reserves the right to:
Modify, suspend, or update this Refund Policy
Add product-specific refund clauses
Make exceptions in promotional campaigns
Any updates will be published on Curvmart.com
🙌 Final Word from Team Curvmart
Refunds aren’t just transactions. They’re about trust.
We believe every refund is a chance to earn your respect.
We may not be perfect, but we promise to be fair, transparent, and responsive — always.
So go ahead, shop with confidence. We’ve got your back 💙