Return policy

CurvMart Return & Refund Policy

1. Introduction At CurvMart, our customers’ satisfaction is our top priority. We believe in providing a seamless shopping experience, from the moment you browse our products to the time you receive them at your doorstep. However, we understand that sometimes things may not go as planned—whether it’s a product that doesn’t quite meet your expectations or an item that arrives damaged. In these instances, our Return Policy is here to ensure that your experience with CurvMart remains positive.
This Return Policy outlines the procedures, conditions, and timeframes under which returns and exchanges are accepted at CurvMart. Whether you are unsatisfied with a product, received a defective item, or simply changed your mind, our policy is designed to provide clarity and peace of mind.
Please read through this document carefully to understand how our return process works, the eligibility criteria for returns, and the steps you need to follow to initiate a return. We encourage all our customers to familiarize themselves with these terms to ensure a smooth and hassle-free return experience.

2. General Return Policy

2.1 Items Eligible for Return We accept returns on most products, provided they meet the following conditions:
•    The item must be returned within 30 days of the delivery date.
•    The item must be in its original condition, unused, and with all original packaging and tags intact.
•    The item must include all accessories, manuals, and documentation that were originally provided.
•    The item must be accompanied by a valid proof of purchase (e.g., receipt, order confirmation email).

2.2 Items Not Eligible for Return Certain items are not eligible for return due to their nature, hygiene reasons, or specific conditions:
•    Perishable goods such as food and flowers.
•    Personal care items like cosmetics, skincare products, and undergarments.
•    Customized or personalized products made to your specifications.
•    Items that have been used, damaged, or altered after delivery.
•    Digital products and downloadable software.

2.3 Return Period by Category
•    Electronics and large appliances: 14 days from delivery.
•    Apparel and footwear: 15 days from delivery.
•    Health and beauty products: 7 days from delivery.

2.4 Condition of Items for Return Items must be:
•    In original, unused condition.
•    With all packaging, tags, and labels intact.
•    Including all components, accessories, and documentation.
•    Not altered, washed, or customized.

2.5 Proof of Purchase Required documents:
•    Original receipt
•    Order confirmation email
•    Invoice or packing slip

2.6 24-Hour Cancellation Window Orders can be cancelled within 24 hours of placement, provided they have not yet shipped. To cancel, log into your CurvMart account and navigate to your order history.

3. How to Initiate a Return

3.1 Online Return Request
•    Log in to your CurvMart account.
•    Go to order history and select the item to return.
•    Click “Return” and follow instructions.
•    Print the return shipping label.

3.2 Return Authorization Number (RAN)
•    Some returns require a RAN.
•    Provided during the online process.
•    Must be clearly marked on the return package.

3.3 Packaging & Shipping Instructions
•    Repackage the item securely.
•    Include accessories and proof of purchase.
•    Affix the shipping label.
•    Drop off or schedule pickup.

3.4 Return Shipping Costs
•    CurvMart pays if it's our fault (damaged, wrong item).
•    You pay if it’s a change of mind.

3.5 Return Drop-off Options
•    Courier drop-off
•    CurvMart partner stores
•    Scheduled pickup for large items

4. Refund Process

4.1 Refund Method Refunds are processed to the original payment method or as store credit.

4.2 Timeframe Refunds take 7-10 business days from receipt of returned item.

4.3 Partial Refunds Issued if:
•    Item is not in resaleable condition.
•    Item is missing packaging/accessories.
•    Item is returned after the standard period.

4.4 Restocking Fees May apply for:
•    High-value electronics
•    Missing packaging/components
•    Late returns

4.5 Shipping Costs Shipping fees are non-refundable unless:
•    CurvMart made an error
•    Item was damaged and not replaceable

4.6 Instant Refund for Items Under ₹200 Items under ₹200 may not need to be returned. CurvMart may issue a refund instantly to simplify the process and reduce waste.

4.7 Bonus Store Credit Option Choose store credit instead of a refund and receive an extra 10% value. For example, a ₹1000 refund becomes ₹1100 store credit.

5. Exchanges

5.1 Eligibility Exchanges accepted if:
•    Within the return window.
•    Item is in original condition.
•    Same product, different size/color.

5.2 Process
•    Same as initiating a return.
•    Select “Exchange” during process.
•    Ship back the original item.
•    New item ships once original is received.

5.3 Items Not Eligible for Exchange
•    Final sale or clearance items
•    Customized/personalized items
•    Perishables, beauty products, undergarments

5.4 Damaged/Defective Items Replacement sent free of charge. Follow the defective return process.

6. Damaged or Defective Items

6.1 What Qualifies
•    Visible damage
•    Doesn’t function
•    Missing essential components
•    Manufacturing defects

6.2 Return Process
•    Contact support within 7 days
•    Provide photos and details
•    Receive RAN and instructions

6.3 Refunds or Replacements
•    Full refund or replacement provided
•    Shipping covered by CurvMart
•    Store credit/discount offered as compensation in some cases

6.4 Report Timeframe Must be reported within 7 days of delivery.
7. Category-Specific Policies
7.1 Electronics: 14-day return. Remove personal data. 7.2 Apparel & Footwear: 15-day return. Must be unworn. 7.3 Health & Beauty: 7-day return. Unopened only. 7.4 Perishables: Non-returnable. Contact support within 24 hrs if damaged. 7.5 Custom Products: Non-returnable unless defective. 7.6 Holiday Return Extension: Items purchased Dec 1–Jan 5 can be returned until Jan 15.

8. Gifts and Promotions

8.1 Gift Returns Gifted items can be returned with standard conditions. Refunds go as store credit.

8.2 Free Promotional Items Free items must be returned with the original product. Otherwise, their value will be deducted.

8.3 Sale Items Final sale items are non-returnable unless faulty.

9. International Returns

9.1 Policy Returns accepted within 30 days. Item must be in original condition.

9.2 Costs Customer pays shipping and customs duties.

9.3 Timeframe Allow extra time for customs and shipping delays.

10. Fraudulent Returns

10.1 Definition Fraud includes returning used items, items not bought on CurvMart, or abusing return policy.

10.2 Prevention Measures Monitoring, return limits, and verification requirements.

10.3 Consequences Permanent ban, legal action, or reporting to authorities.

11. Customer Support & Dispute Resolution

11.1 Contact Info
•    Email: support@curvmart.com
•    Phone: 1-800-123-4567 (Mon-Fri, 9 AM–5 PM EST)
•    Live Chat on our website

11.2 Dispute Steps
•    Escalate to customer support
•    Provide full details
•    Mediation available if unresolved

11.3 Legal Rights Your statutory rights as a consumer are not affected.

12. Amendments to the Policy

12.1 Right to Modify CurvMart may amend this policy at any time. Changes take effect immediately unless stated otherwise.

12.2 Notifications Significant updates will be communicated via email or website notice.

12.3 Existing Orders Changes won’t apply retroactively to prior orders.

13. FAQs

13.1 Common Questions
•    Processing takes 7–10 business days.
•    Items must have original packaging for full refund.
•    CurvMart isn’t responsible for lost returns if shipped without our label.

13.2 Complex Scenarios
•    Received wrong item? Contact us and we’ll fix it.
•    Missed return window? We may accept it with restocking fee.

13.3 Contact Quick Guide
•    Return Period: 30 days
•    Email: cs@curvmart.com
•    Phone: 08062182407