SHIPPING POLICY
Curvmart Shipping Policy
Last Updated: 09-05-2025
Welcome to Curvmart! We are committed to delivering your products in a timely, reliable, and professional manner. This Shipping Policy explains the terms and conditions related to the shipment of products purchased through Curvmart. Our aim is to ensure complete transparency, provide detailed insights into our processes, and answer any questions you may have regarding how we handle, process, and ship your orders.
1. Introduction
This Shipping Policy outlines the various aspects of Curvmart's shipping practices, terms of delivery, processing times, costs, and contingencies. It is designed to help customers understand the full scope of our shipping operations, what to expect when placing an order, and what steps to take in the event of a shipping-related issue.
Shipping is an integral part of the customer experience, and we strive to make it as seamless as possible. Our policy adheres to industry standards while implementing additional quality assurance measures to ensure customer satisfaction. From warehouse handling to last-mile delivery, each stage of the shipping process is carefully managed.
2. Shipping Coverage & Eligibility
Curvmart ships to all locations within [Country Name] where our partnered logistics services operate. We aim to cover both metropolitan and rural areas, although delivery times may vary slightly based on location.
2.1 Domestic Shipping
We offer domestic shipping to all major cities and regions with India. Our domestic logistics partners include reputable couriers with established networks and proven delivery records.
2.2 Remote Areas
Shipping to remote or less accessible regions may require additional time. Orders shipped to such areas are handled with special instructions and tracking priorities to ensure safe delivery.
2.3 International Shipping
Currently, Curvmart focuses on domestic deliveries. However, we are actively working to expand our operations to international destinations. When international shipping becomes available, our policy will be updated to reflect applicable changes.
3. Order Processing Times
3.1 Standard Processing Time
Once your order is placed, we initiate order processing within 24 hours. Our fulfillment team verifies order details, checks stock availability, and prepares the item for shipment. This phase typically takes 1 to 2 business days
3.2 Weekends and Holidays
Orders placed on weekends or public holidays will be processed on the next business day. Our warehouse operates Monday to Friday, excluding national holidays.
3.3 Pre-Orders and Backorders
In the case of pre-orders or backordered items, processing times may extend beyond the standard window. Customers will be notified of any expected delays.
4. Shipping Methods
We partner with leading courier services to deliver our products reliably and on time.
4.1 Standard Shipping
Our default shipping option offers delivery within 2 to 7 business days. This timeframe includes order processing and transit time.
4.2 Express Shipping
For customers who need faster delivery, express shipping options are available at checkout for an additional charge. Express shipments typically arrive within 1 to 3 business days.
4.3 Scheduled Deliveries
For bulk or large-item orders, scheduled delivery may be arranged. Our logistics team will contact you to set a convenient delivery time.
5. Delivery Timeframes (2–7 Days)
Curvmart guarantees delivery of most products within a minimum of 2 days and a maximum of 7 days from the date of order confirmation.
5.1 Factors Affecting Delivery Time
Customer location (urban vs. rural)
Product availability
Courier capacity and schedules
Weather conditions
Public holidays and peak seasons
5.2 Delivery Guarantees
While we strive to meet the 2–7 day delivery window for every order, certain factors beyond our control may occasionally cause delays. We do not guarantee delivery within this window in exceptional cases but will take corrective measures to ensure prompt service.
6. Shipping Charges
6.1 Free Shipping
We offer free standard shipping on orders above [Insert Amount]. This applies to all eligible products and locations.
6.2 Flat-Rate Shipping
Orders below the free shipping threshold incur a flat shipping fee. The exact fee will be visible at checkout.
6.3 Express Shipping Costs
Express shipping fees are calculated based on the weight and dimensions of the product and the delivery address. These fees will be clearly displayed at the checkout.
7. Tracking Information
All Curvmart orders are shipped with tracking numbers. Once your order is shipped, you will receive an email or SMS containing your tracking information.
7.1 Real-Time Updates
Our tracking system provides real-time updates from the courier. You can check the status of your delivery at any time by visiting the tracking link provided.
7.2 Missing or Invalid Tracking Numbers
If your tracking number is not working within 24 hours, please contact our support team for assistance.
8. Delayed or Lost Shipments
8.1 Delay Notifications
If there is a delay in shipment due to unforeseen circumstances, we will notify you promptly with an estimated delivery timeframe.
8.2 Lost Packages
In the rare event that a package is lost during transit, we will launch an investigation with the courier. If the package cannot be located, a replacement or full refund will be issued.
8.3 Customer Responsibility
Customers must ensure that the shipping address provided is accurate. Curvmart is not responsible for lost items due to incorrect addresses.
9. International Shipping (Coming Soon)
As of now, Curvmart does not offer international shipping. However, we are preparing for international expansion. Once available, all related duties, customs, and international delivery timelines will be added to this policy.
10. Customs, Duties, and Taxes
For future international shipments, customers will be responsible for all applicable customs duties, import taxes, and related charges.
11. Returns & Shipping
11.1 Return Shipping Costs
Customers returning products are responsible for return shipping fees unless the return is due to a defective or incorrect item.
11.2 Refunds and Replacements
Refunds will be processed once the returned item is received and inspected. Replacement items will be shipped at no additional charge for qualifying cases.
11.3 Return Address
The return shipping address will be provided once a return request is approved.
12. Frequently Asked Questions (FAQs)
Q1. How do I track my order?You will receive a tracking link via email or SMS once your order has shipped.
Q2. Can I change my shipping address after placing an order?Changes can be made before the order is processed. Contact support immediately to request a change.
Q3. What happens if I am not home during delivery?The courier will attempt redelivery or leave a note for pickup instructions.
Q4. My order is delayed. What should I do?Check your tracking link for updates. If there is no movement within 48 hours, contact our support team.
13. Contact Information
For any questions or concerns related to shipping, contact us:
Email: cs@curvmart.com
Phone: 08062182407
Chat: Available on our website
Our support team is available Monday to Friday, 9 AM – 6 PM Kolkata.
14. Legal Terms
Curvmart reserves the right to update or modify this Shipping Policy at any time without prior notice. It is the responsibility of the customer to review the policy periodically for changes. Continued use of our services following any changes constitutes acceptance of those changes