CurvMart Shipping Policy (2025 Edition)
Last Updated: June 30, 2025
1. General Overview
Introduction
Welcome to CurvMart, your trusted e-commerce platform where convenience meets reliability. Our Shipping Policy is designed to ensure complete transparency and satisfaction regarding the delivery of your orders. Whether you’re ordering a trendy gadget, everyday essentials, or a rare collectible, CurvMart ensures a smooth journey from our warehouses to your doorstep.
Commitment to Customers
We understand that a great shopping experience doesn’t end at checkout—it ends when you receive your product in perfect condition and on time. That’s why we partner with leading national and international logistics providers, invest in cutting-edge shipping technologies, and constantly refine our logistics processes.
2. Shipping Locations and Availability
Domestic Shipping
CurvMart ships to every nook and corner of India, from major metros like Mumbai and Delhi to remote villages. Whether you live in a high-rise in Gurgaon or a hill station in Himachal, we’ve got you covered.
International Shipping
We ship globally to over 120 countries. From New York to Nairobi, Sydney to Stockholm, our international shipping network ensures your order gets to you regardless of borders. Note: Certain items may not be eligible for international delivery due to customs restrictions, local laws, or logistical limitations.
Restricted Items
Some products cannot be shipped internationally due to size, hazardous content, perishability, or regulatory guidelines (e.g., lithium batteries, aerosols, alcohol-based products, etc.). These restrictions are indicated clearly on product pages.
3. Shipping Methods & Options
Standard Shipping
An economical option for non-urgent orders. Delivered within 4–10 business days domestically.
Expedited Shipping
Need it sooner? Choose expedited delivery (2–5 business days within India). Ideal for time-sensitive purchases.
Next-Day/Same-Day Delivery
Available in select metros. Place your order before 11 AM local time to be eligible. Subject to item eligibility and courier capacity.
Freight Shipping
For oversized or heavy products like furniture or gym equipment, freight shipping is available. May require you to be present during delivery.
Special Handling
Delicate, high-value, or temperature-sensitive items are packaged with extra care and delivered through specialized channels.
Eco-Friendly Shipping (Green Delivery)
Orders marked with a 🌍 icon are shipped using sustainable packaging, carbon-neutral carriers, or consolidated logistics. This is part of our Green Shipping Initiative.
4. Order Processing Time
Business Days
Monday to Friday, excluding public holidays.
Order Cut-Off
Orders placed before 1 PM IST are processed the same day. Orders after this cut-off are processed the next business day.
Processing Delays
Occasionally, delays may arise due to high volume, out-of-stock issues, or manual verification (e.g., payment or address mismatches). We’ll notify you in real-time.
5. Shipping Charges
Shipping Cost Breakdown
Shipping fees depend on item weight, dimensions, delivery location, and chosen shipping method. All charges are shown during checkout.
Flat-Rate Shipping
During promos or for specific categories, a flat rate may be applied—great for bulk buyers.
Free Shipping
Orders above ₹999 within India usually qualify for free shipping. International free shipping offers vary by destination.
6. Delivery Estimates
Domestic
Standard: 4–10 business days
Expedited: 2–5 business days
Next-Day: 24 hours (select cities only)
International
Express: 5–10 business days
Standard: 10–20 business days
Delays may occur due to customs clearance
Seasonal/Holiday Delays
Expect increased delivery times during peak seasons. We recommend early ordering during festive periods.
7. Real-Time Order Tracking
Once shipped, a tracking number will be shared via email and SMS. You can:
Track through your CurvMart dashboard
Use the carrier’s website for updates
Get live ETA updates for major cities (pilot project)
If tracking shows no movement for more than 72 hours, please contact us for escalation.
8. Multi-Item Orders
Split Shipments
Items might ship separately depending on stock location. Each shipment is trackable.
Consolidated Shipping
If you prefer one shipment, choose this option at checkout. Expect a longer delivery window.
Partial Fulfillment
We may ship in-stock items first, followed by backordered products. No extra fees for second shipment.
9. Shipping Delays
Common Causes
High demand periods
Adverse weather
Remote areas
Courier strikes
Customs hold-ups (international)
Our Response
We’ll update you via SMS/email and offer resolution options like expedited re-shipping or refunds for extra shipping fees.
10. Lost, Damaged, or Stolen Packages
Reporting Procedure
Contact support within 24 hours of delivery (or expected delivery date). For damage claims, provide photos.
Resolution
Options include:
Replacement at no cost
Refund
Store credit
High-Value Item Insurance
Orders above ₹5,000 are automatically insured. Expedited claim resolution is provided.
11. Duties & Taxes (For International Orders)
Customs & Import Duties
Recipient is responsible for import duties and taxes. These are not charged at checkout unless you opt for prepayment.
Prepaid Duties Option
Available for select countries to reduce customs delays.
Customs Delays
Contact your local customs office for clearance delays. We assist wherever possible.
12. Special Shipping Scenarios
Hazardous Materials
We follow DG regulations for shipping batteries, chemicals, perfumes, and aerosols. These items may require additional handling.
P.O. Boxes & Military Addresses
Eligible items can be sent via India Post or partnered logistics services.
Weekend/Holiday Dispatch
We now offer weekend dispatch (Sat–Sun) in major cities. Great for last-minute gifts or urgent supplies.
13. Smart Shipping Tech
Address Auto-Correction
Our AI validates and auto-corrects address errors during checkout. If we detect an issue, we prompt the customer.
RTO (Return to Origin) Alerts
You’ll be notified if your order risks being returned. Update your address or reschedule before it’s too late.
Delivery Partner Scores
CurvMart tracks delivery reliability. Our system uses AI to assign sellers a performance score (visible on product pages).
14. Customer Responsibilities
Address Accuracy
Always double-check your shipping details. We can’t redirect packages mid-route.
Delivery Inspection
Check your package upon delivery. Report damages immediately with photos.
Returned Packages
If a package is undeliverable, we’ll notify you. Reshipping may incur a fee unless the issue was on our end.
15. Customer Support
Contact Channels
Email: support@curvmart.com
Phone: 08062182407
Live Chat: Available on website
Escalations
Unresolved issues can be escalated to a senior manager. Most cases resolved within 7–9 business days.
16. FAQs
Can I change my address after ordering? Only before the item ships. Contact support ASAP.
What if my order is late? We’ll offer updates and may compensate based on the situation.
Can I cancel a shipped order? Only after receiving and initiating a return, depending on product type.
Where can I track my package? In your CurvMart account or via the tracking link sent to you.
17. Legal Considerations
Governing Law
This policy is governed by the laws of the Republic of India. Any disputes shall be handled in the courts of New Delhi, unless stated otherwise.
Policy Updates
CurvMart may revise this policy periodically. Significant changes will be communicated through your registered email.
CurvMart is committed to continuously improving our shipping processes and making your experience smoother, greener, and faster.
Happy Shopping 🚚