Effective Date: May 8, 2026
Last Updated: May 8, 2026

1. INTRODUCTION

Curvmart is a multi-vendor eCommerce marketplace platform designed to connect buyers and sellers across India through a secure and transparent online environment. At Curvmart, privacy protection is considered one of the most important responsibilities of the platform. Every user who visits, browses, purchases, sells, or communicates through Curvmart places trust in the company, and the platform is committed to maintaining that trust through responsible data handling practices.

This Privacy Policy explains in detail how user information is collected, stored, used, processed, protected, and managed. The policy applies to all users of Curvmart including buyers, sellers, visitors, vendors, affiliates, and anyone interacting with the platform in any form. The purpose of this policy is to provide complete transparency regarding data practices and ensure users understand how their information is handled.

Curvmart collects information only when necessary for legitimate business purposes such as order processing, customer support, seller verification, payment management, security monitoring, fraud prevention, analytics, marketing communication, and service improvement. The platform does not collect unnecessary personal information and continuously works to minimize data risks.

By using Curvmart, users acknowledge that they have read and accepted this Privacy Policy. If users disagree with any terms of this policy, they should discontinue the use of the platform immediately. Curvmart reserves the right to modify or update this policy whenever required due to operational, technical, legal, or regulatory changes. Any modifications will be published on the official website with updated dates.

Curvmart follows applicable Indian laws related to information technology, consumer protection, digital commerce, cybersecurity, and online platform operations. The company also adopts reasonable industry-standard practices to safeguard personal information from misuse, unauthorized access, disclosure, loss, or alteration.

2. INFORMATION WE COLLECT

Curvmart collects multiple categories of information to ensure smooth platform operations and provide users with a personalized, secure, and efficient experience. The information collected depends on how users interact with the platform.

When users create an account on Curvmart, the platform may collect personal details such as full name, email address, mobile number, password credentials, and profile-related information. This information helps create and manage accounts securely.

When placing orders, users may provide delivery addresses, billing addresses, payment confirmations, and purchase details. This information is essential for successful order processing, shipment coordination, and customer support.

Sellers registering on Curvmart may also be asked to provide additional business information including store name, GST details, bank account information, identity verification documents, tax information, and address proof. These details help maintain marketplace authenticity and support secure financial settlements.

Curvmart also automatically collects technical information such as device type, browser information, IP address, operating system, session activity, and website interaction behavior. This information helps improve performance, identify technical issues, monitor security risks, and understand user behavior patterns.

Cookies and similar tracking technologies may be used to remember user preferences, maintain login sessions, personalize recommendations, improve functionality, and analyze traffic. Users may disable cookies through browser settings; however, certain features of the platform may not function correctly afterward.

3. HOW WE USE YOUR INFORMATION

The information collected by Curvmart is used for several operational, security, and customer-service purposes. One of the primary purposes is account management. Personal information allows the platform to create user accounts, verify identities, maintain profiles, and provide secure login access.

User information is also used to process orders and transactions. This includes confirming purchases, verifying payments, coordinating deliveries, managing cancellations, processing refunds, and providing shipment updates.

Curvmart may analyze browsing behavior, order history, search preferences, and shopping activity to personalize recommendations and improve the user experience. Personalized suggestions help users discover products more efficiently and improve overall platform engagement.

Communication is another important purpose of data usage. Contact details may be used to send order confirmations, security alerts, policy updates, customer support responses, promotional notifications, and service-related messages.

The platform also uses information to strengthen security systems and prevent fraud. Monitoring activities may include identifying suspicious login attempts, fake transactions, policy violations, unauthorized access, or unusual marketplace behavior.

Additionally, technical and analytical data helps Curvmart improve platform performance, optimize website speed, enhance mobile compatibility, fix technical issues, and develop new features and services for users.

4. DATA SHARING AND DISCLOSURE

Curvmart respects user privacy and does not sell or rent personal information to third parties for commercial purposes. However, certain information may be shared with trusted service providers and partners when necessary to operate the platform effectively.

Delivery and logistics partners may receive limited user information such as customer names, phone numbers, shipping addresses, and order details to complete deliveries successfully.

Payment-related information may be processed through secure payment gateways, banking institutions, and transaction verification providers. These entities follow industry-standard security practices to protect sensitive financial information.

Curvmart may also work with technology providers, analytics services, cloud hosting providers, marketing tools, and customer support systems to improve platform functionality and performance.

In some situations, Curvmart may disclose information when legally required by government authorities, law enforcement agencies, courts, or regulatory bodies. Such disclosures occur only when necessary to comply with legal obligations or protect platform security and user safety.

If Curvmart undergoes a merger, acquisition, restructuring, or business transfer, user information may be transferred as part of business operations while maintaining reasonable privacy protections.

5. DATA SECURITY

Data security is one of the highest priorities at Curvmart. The platform implements multiple technical and organizational safeguards to protect user information against unauthorized access, misuse, disclosure, or loss.

Curvmart uses SSL encryption technology to secure communication between users and platform servers. Encryption helps prevent sensitive information from being intercepted during online transmission.

The platform maintains secure server environments with controlled access restrictions. Only authorized personnel with legitimate operational responsibilities may access sensitive information.

Security systems including firewalls, monitoring systems, malware protection tools, and intrusion detection technologies are regularly maintained and updated to reduce cybersecurity risks.

Curvmart also conducts regular reviews and monitoring activities to identify vulnerabilities and improve security standards. While the platform takes strong protective measures, users are also encouraged to protect their own accounts by using strong passwords and avoiding credential sharing.

Although Curvmart continuously works to maintain a secure digital environment, no online system can guarantee complete protection against every possible cyber threat or security breach.

6. USER RIGHTS

Curvmart believes users should have transparency and control over their personal information. Users may request access to information stored about them and understand how it is being used.

Users can update or correct inaccurate account details through account settings or customer support channels. Maintaining accurate information helps improve order management and communication.

Users may also request deletion of personal data where legally permissible. Certain information may still be retained for fraud prevention, dispute resolution, tax compliance, financial records, or legal obligations.

Users have the right to withdraw consent for promotional emails, advertisements, or marketing notifications at any time without affecting core platform access.

If users believe their privacy rights have been violated or have concerns regarding data handling practices, they may contact Curvmart directly for assistance and resolution.

Curvmart is committed to reviewing privacy-related complaints responsibly and responding within a reasonable timeframe.

7. CONTACT INFORMATION

If users have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of personal information, they may contact Curvmart using the details below.

Platform Name: Curvmart
Website: https://curvmart.com
Email: support@curvmart.com
Company Name: Curvmart OPC Private Limited
Country: India

Curvmart values user trust and continuously works to improve digital privacy, transparency, marketplace safety, and platform security standards for all customers and sellers using the platform.