CurvMart Return Policy

1. Introduction

At CurvMart, our customers’ satisfaction is our top priority. We believe in providing a seamless shopping experience, from the moment you browse our products to the time you receive them at your doorstep. However, we understand that sometimes things may not go as planned—whether it’s a product that doesn’t quite meet your expectations or an item that arrives damaged. In these instances, our Return Policy is here to ensure that your experience with CurvMart remains positive.

This Return Policy outlines the procedures, conditions, and timeframes under which returns and exchanges are accepted at CurvMart. Whether you are unsatisfied with a product, received a defective item, or simply changed your mind, our policy is designed to provide clarity and peace of mind.

Please read through this document carefully to understand how our return process works, the eligibility criteria for returns, and the steps you need to follow to initiate a return. We encourage all our customers to familiarize themselves with these terms to ensure a smooth and hassle-free return experience.

2. General Return Policy

2.1 Items Eligible for Return

At CurvMart, we accept returns on most products, provided they meet the following conditions:

• The item must be returned within 30 days of the delivery date.
• The item must be in its original condition, unused, and with all original packaging and tags intact.
• The item must include all accessories, manuals, and documentation that were originally provided.
• The item must be accompanied by a valid proof of purchase (e.g., receipt, order confirmation email).

2.2 Items Not Eligible for Return

Certain items are not eligible for return due to their nature, hygiene reasons, or specific conditions set by the manufacturers. These include, but are not limited to:

• Perishable goods such as food and flowers.
• Personal care items like cosmetics, skincare products, and undergarments.
• Customized or personalized products that were made to your specifications.
• Items that have been used, damaged, or altered in any way after delivery.
• Digital products and downloadable software.

2.3 Return Period

The return period for most items is 30 days from the date of delivery. However, certain categories of products may have a different return window:

• Electronics and large appliances must be returned within 14 days of delivery.
• Apparel and footwear must be returned within 15 days of delivery.
• Health and beauty products must be returned within 7 days of delivery. Please refer to the product’s detail page on our website for specific return period information.

2.4 Condition of Items for Return

To be eligible for a return, the item must be in its original, unused condition. This means:

• No signs of wear or damage.
• All original packaging, tags, and labels must be intact.
• All components, accessories, and documentation must be included.
• The item must not have been altered, washed, or customized.

2.5 Proof of Purchase

A valid proof of purchase is required for all returns. This can be in the form of:

• The original receipt issued by CurvMart.
• A digital copy of the order confirmation email.
• An invoice or packing slip received with the order. Without a proof of purchase, CurvMart reserves the right to deny the return or issue a refund at the lowest advertised price.

3. How to Initiate a Return

3.1 Online Return Request Process

CurvMart has streamlined the return process to make it as easy as possible for our customers. To initiate a return:

1. Log in to your CurvMart account.
2. Navigate to your order history and select the order containing the item(s) you wish to return.
3. Click on the “Return” button next to the item you want to return.
4. Follow the on-screen instructions to select a reason for the return and choose a return method.
5. Print the return shipping label provided by CurvMart.

3.2 Return Authorization Number (RAN)

In some cases, a Return Authorization Number (RAN) may be required to process your return. If a RAN is necessary:

• It will be provided to you during the online return request process.
• The RAN must be clearly marked on the return package.
• Returns without a RAN may be delayed or denied.

3.3 Packaging and Shipping Instructions

To ensure that your return is processed without issues:

• Repackage the item securely in its original packaging, including all accessories, documentation, and proof of purchase.
• Affix the return shipping label to the outside of the package.
• Drop off the package at the designated carrier location or arrange for a pickup, depending on the return method selected.

3.4 Return Shipping Costs

Return shipping costs may vary depending on the reason for the return:

• If the return is due to a CurvMart error (e.g., incorrect item shipped, damaged item received), return shipping will be covered by CurvMart.
• If the return is due to a change of mind or customer preference, return shipping costs will be the responsibility of the customer.

3.5 Return Drop-off Locations

CurvMart provides multiple options for returning items, including:

• Drop-off at designated courier locations using the return shipping label provided.
• Drop-off at CurvMart partner stores (if applicable) where in-store returns are accepted.
• Pickup services arranged through our customer support for bulky or heavy items.

4. Refund Process

4.1 Refund Method

Refunds for returned items will be processed using the original payment method used at the time of purchase. The following options are available:

• Credit card or debit card refunds.
• Refunds to the original PayPal account or other digital payment methods.
• Store credit, which can be used for future purchases on CurvMart.

4.2 Timeframe for Refunds

Refunds are typically processed within 7-10 business days from the date the returned item is received and inspected at our return center. The actual time for the refund to appear in your account may vary depending on your payment provider.

4.3 Partial Refunds

In certain cases, partial refunds may be issued for items that are:

• Returned in a condition that is not fully resaleable (e.g., missing original packaging or accessories).
• Returned after the return period has expired, but within a reasonable timeframe.
• Eligible for a refund minus any restocking fees, if applicable.

4.4 Restocking Fees

CurvMart may charge a restocking fee for certain items, particularly in the following cases:

• High-value electronics or large appliances that require special handling.
• Items returned without original packaging or missing components.
• Items returned outside of the normal return period. The restocking fee, if applicable, will be clearly indicated during the return process.

4.5 Handling of Shipping Costs in Refunds

Shipping costs are generally non-refundable, except in cases where:

• The return is due to a CurvMart error (e.g., wrong item shipped).
• The item was damaged during shipping and a replacement is not available. In such cases, the original shipping cost will be included in the refund.

5. Exchanges

5.1 Eligibility for Exchange

Items are eligible for exchange if they meet the following criteria:

• The item is returned within the specified return period.
• The item is in its original, unused condition with all packaging and tags intact.
• The item is being exchanged for a different size, color, or variant of the same product.

5.2 Process for Exchange

To exchange an item:

1. Follow the same steps as for initiating a return (see section 3).
2. During the return request process, select the “Exchange” option.
3. Indicate the desired replacement item (e.g., different size or color).
4. Ship the original item back using the provided return label.
5. Once the original item is received and inspected, the replacement item will be shipped to you.

5.3 Items Not Eligible for Exchange

Certain items are not eligible for exchange, including:

• Final sale items or clearance items.
• Customized or personalized products.
• Perishable goods, health and beauty products, and undergarments. In these cases, the only option is to return the item for a refund or store credit, if applicable.

5.4 Exchange of Damaged or Defective Items

If you receive an item that is damaged or defective, you are entitled to a replacement at no additional cost. Please follow the steps outlined in section 6 for returning damaged or defective items.

6. Returning Damaged or Defective Items

6.1 Identification of Damaged or Defective Items

An item is considered damaged or defective if:

• It arrives with visible damage (e.g., broken parts, torn packaging).
• It does not function as intended (e.g., electronics that do not power on).
• It is missing components or accessories that are essential for its use.
• It has a manufacturer’s defect that was not disclosed at the time of purchase.

6.2 Return Process for Damaged/Defective Items

To return a damaged or defective item:

1. Contact CurvMart customer support within 7 days of delivery.
2. Provide details about the damage or defect, including photographs if possible.
3. Our support team will provide you with a Return Authorization Number (RAN) and instructions for returning the item.
4. Once the item is received and inspected, a replacement will be shipped to you, or a refund will be issued if a replacement is not available.

6.3 Refunds and Replacements for Damaged/Defective Items

• If a replacement is available, it will be shipped to you free of charge.
• If a replacement is not available, a full refund, including original shipping costs, will be issued.
• In some cases, CurvMart may offer store credit or a discount on a future purchase as compensation.

6.4 Timeframe for Reporting Damaged/Defective Items

To ensure that your return is processed efficiently, report any damaged or defective items within 7 days of delivery. Returns reported after this period may be subject to standard return procedures and may not qualify for a full refund or replacement.

7. Special Conditions for Specific Product Categories

7.1 Electronics

• Electronics must be returned within 14 days of delivery.
• The item must be in its original condition, with all packaging, manuals, and accessories included.
• Any personal data or passwords must be removed from the device before returning.
• If the item is returned due to a defect, the warranty provided by the manufacturer may apply.

7.2 Apparel and Footwear

• Apparel and footwear must be returned within 15 days of delivery.
• Items must be unworn, unwashed, and in their original condition with all tags attached.
• For hygiene reasons, undergarments, swimwear, and socks are not eligible for return unless they are faulty.

7.3 Health and Beauty Products

• Health and beauty products must be returned within 7 days of delivery.
• Items must be unopened, unused, and in their original packaging.
• Due to hygiene regulations, items such as makeup, skincare, and hair care products are non-returnable once opened.

7.4 Perishable Goods

• Perishable goods such as food, flowers, and plants are non-returnable.
• If an item arrives damaged or spoiled, please contact customer support within 24 hours of delivery for assistance.

7.5 Customized and Personalized Products

• Customized or personalized products are non-returnable unless they are defective or were made incorrectly.
• Please review your customization details carefully before placing an order, as these items cannot be exchanged or refunded.

8. Gifts and Promotional Items

8.1 Returns and Exchanges of Gifted Items

• Gifted items can be returned or exchanged if they meet the standard return conditions.
• If the return is initiated by the gift recipient, the refund will be issued in the form of store credit.

8.2 Handling of Free Items from Promotions

• If an order included a free promotional item, the free item must be returned along with the main item to qualify for a full refund.
• If the free item is not returned, the value of the item will be deducted from the refund amount.

8.3 Conditions for Returning Items Bought During Sales

• Items purchased during sales or promotional events are subject to the same return conditions as regular items unless stated otherwise in the promotion’s terms and conditions.
• Final sale items are non-returnable and non-refundable.

9. International Returns

9.1 Policy for International Customers

• International customers may return eligible items within 30 days of delivery.
• The item must be in its original condition and include all original packaging and documentation.

9.2 Shipping Costs and Customs Duties

• Return shipping costs for international returns are the responsibility of the customer.
• CurvMart is not responsible for any customs duties, taxes, or fees associated with returning items from outside the country of purchase.
• We recommend using a trackable and insured shipping method to ensure the item arrives safely at our return center.

9.3 Timeframes for International Returns

• Please allow additional time for international returns to be processed due to customs clearance and longer shipping times.
• Refunds will be processed once the returned item is received and inspected at our return center.

10. Policy on Fraudulent Returns

10.1 Definition of Fraudulent Returns

Fraudulent returns are those made with the intent to deceive or defraud CurvMart. Examples include:

• Returning an item that was not purchased from CurvMart.
• Altering an item and attempting to return it as defective.
• Repeated returns of used or worn items.
• Using multiple accounts to abuse the return policy.

10.2 Measures to Prevent Fraudulent Returns

CurvMart employs several measures to prevent fraudulent returns, including:

• Monitoring return patterns for unusual activity.
• Implementing return limits on high-value items.
• Requiring additional verification for certain returns.

10.3 Consequences of Fraudulent Returns

Customers found to be engaging in fraudulent return activity may face the following consequences:

• Permanent ban from CurvMart and all associated platforms.
• Legal action to recover damages or losses incurred by CurvMart.
• Reporting to relevant authorities for investigation and prosecution.

11. Customer Support and Dispute Resolution

11.1 Contact Information for Return-Related Queries

Our customer support team is here to assist you with any questions or concerns related to returns. You can reach us through the following channels:

• Email: support@curvmart.com
• Phone: 1-800-123-4567 (Monday to Friday, 9 AM to 5 PM EST)
• Live Chat: Available on our website during business hours.

11.2 Steps for Dispute Resolution

In the unlikely event that you encounter a problem with your return that cannot be resolved through our standard procedures, the following steps can be taken:

1. Contact our customer support team to escalate the issue.
2. Provide all relevant details, including order number, return details, and any communication with our support team.
3. If the issue remains unresolved, CurvMart offers a mediation service through a third-party dispute resolution provider.

11.3 Legal Rights and Obligations

This Return Policy does not affect your statutory rights as a consumer. If you believe that your rights have been violated, you may seek legal advice or contact the appropriate consumer protection agency in your jurisdiction.

12. Amendments to the Return Policy

12.1 Right to Modify Policy

CurvMart reserves the right to amend this Return Policy at any time. Changes will take effect immediately upon posting on our website unless otherwise stated.

12.2 Notification of Policy Changes

Customers will be notified of any significant changes to the Return Policy via email or a prominent notice on our website. It is the customer’s responsibility to review the Return Policy periodically for any updates.

12.3 How Changes Affect Current Orders

Any changes to the Return Policy will not affect orders placed before the policy change. For orders placed after a policy update, the new terms will apply.

13. FAQs

13.1 Common Questions About Returns

Q: How long does it take to process a return? A: Returns are typically processed within 7-10 business days from the date we receive the item at our return center.

Q: Can I return an item if I no longer have the original packaging? A: Items must be returned in their original packaging to qualify for a refund or exchange. If you no longer have the original packaging, a partial refund may be issued at our discretion.

Q: What if my return is lost in transit? A: We recommend using a trackable shipping method for returns. If your return is lost in transit and was not shipped using our provided label, CurvMart cannot be held responsible for the loss.

13.2 Clarifications on Complex Scenarios

Q: What if I receive the wrong item? A: If you receive an incorrect item, please contact our customer support team immediately. We will arrange for the return of the incorrect item and ship the correct item to you at no additional cost.

Q: Can I return an item after the return period has expired? A: Returns after the standard return period may be accepted at our discretion and may be subject to a restocking fee. Please contact our customer support team for assistance.

13.3 Quick Reference Guide

• Standard Return Period: 30 days from delivery
• Contact for Returns: cs@curvmart.com | 9928324097
• Return Shipping Costs: Covered by CurvMart for errors, customer responsibility for change of mind
• Refund Timeframe: 7-10 business days from receipt of returned item